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Rodolfo Gonzalez

Mexico City Area, Mexico
I have been Operations and IT Director for the last 10 years at Dentegra Seguros Dentales, a subsidiary of Delta Dental of California. I have played a key role in structuring the enterprise in terms of its governance structure, business processes and business information. It has been my responsibility to align strategic goals and objectives with decisions regarding products and services; partners and suppliers; organization; budget; key business and IT initiatives.

As the Operations leader of the company I developed the processes and teams in the following departments: Claims, Enrollment, Customer Service, Providers, IT and Business Analyst. As the IT Director I have built the technology platforms that support all the company operations, including Sales, Finance and Actuary. The operational efficiency achieved was reflected in high service levels, which was a key factor for the company to grow from zero to more than one million enrollees in less than 9 years.

I have the ability to translate vision and business issues into actionable roadmap and solutions using the best technology available and deep knowledge in designing operational processes and structures. One of my main goals and strengths is the ability to add value to companies.

I have a BA in Business Administration from ITAM University and a certification as Senior Business Manager from Universidad Iberoamericana. I have attended many international conferences like ICUC for Contact Centers in Las Vegas, Nevada and 6 times to Dreamforce, which is the most important cloud computing event for the Salesforce platform, and it is held every year in San Francisco, California. By attending international conferences and following different social networks, I keep myself updated in technological trends and how it might have impact in industries like Health and Insurance.

I’m currently freelancing and working in digital strategy projects, while I pursue new opportunities and can be reached through this profile.

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